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FREQUENTLY ASKED QUESTIONS
Reading our FAQs is an essential step for anyone interested in our petroleum products. Our FAQ section addresses the most common questions we receive, covering important details such as packaging options, export delivery methods, product specifications, and technical data. By reviewing these questions, you can quickly find answers that may be crucial for planning your order, ensuring product compliance, or understanding delivery timelines. The FAQs are designed to save you time, answer foundational inquiries, and provide clear insights into how we operate, making your purchasing experience smoother and more informed.
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GENERAL QUESTIONS
Frequently asked questions
We offer a range of packaging solutions to meet your needs, including drums, bulk containers, intermediate bulk containers (IBCs), and flexitanks. Packaging may vary based on the product and quantity ordered. Please reach out for more details on specific packaging types for each product.
Yes, we offer international shipping to many regions worldwide. Our delivery methods include sea freight, air freight, and land transport. We work closely with reliable logistics partners to ensure safe and timely delivery. Shipping options can be tailored based on your location, order size, and preferred timeline.
Minimum order quantities vary depending on the product and its packaging type. Generally, bulk orders are our standard, but we are flexible and can discuss specific needs for smaller orders in certain cases. Contact us for precise information regarding the product you are interested in.
To request a sample or detailed product specifications, please contact our sales team through the website's contact form or email. We’ll provide you with sample availability, and any associated costs, as well as a detailed technical data sheet for each product.
We offer various payment options, including bank transfer, letter of credit (L/C), and other secure methods. Our payment terms are flexible and can be discussed further based on order size and frequency. Feel free to reach out to discuss your specific payment needs.
TECHNICAL QUESTIONS
Frequently asked questions
Our base oils are available in various viscosity grades, including light, medium, and heavy grades, measured in centistokes (cSt) at 40°C. We offer products from 3 cSt to over 100 cSt, depending on the application requirements. Specific grades and their technical data sheets are available upon request.
Flash points vary by product type. For instance, our rubber process oils and base oils generally have flash points ranging between 180°C and 240°C, while lighter products like white spirit may have lower flash points. Please consult individual product data sheets for precise values.
Sulfur content depends on the grade and type of product. For example, our low-sulfur base oils contain less than 0.03% sulfur, while other products may vary. We offer both low-sulfur and higher-sulfur options, with sulfur levels specified in each product’s technical data sheet.
Yes, our slackwax and residue wax products come with detailed pour and cloud point information, which can be critical for applications in colder environments. Generally, pour points range from -10°C to +10°C, depending on the product type and grade.
Many of our petroleum products comply with international regulations such as REACH, depending on the specific market and product type. We work closely with regulatory bodies and provide compliance documentation upon request to ensure our products meet industry standards.
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